Privacy Policy

Effective Date: 1 August 2026

Swarm CaaS ("Swarm CaaS", "we", "our", or "us") is a Commerce-as-a-Service offering provided by Swarm Digital (Pty) Ltd.

We are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection legislation, including the Protection of Personal Information Act, 2013 ("POPIA") and, where applicable, the General Data Protection Regulation ("GDPR").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit https://swarmcaas.com, submit an enquiry, or engage with our services.

1. Who We Are

Swarm CaaS is a specialist Commerce-as-a-Service offering delivered by Nikivox (Pty) Ltd t/a Swarm Digital.

Our services include:

  • Commerce strategy and consulting
  • eCommerce implementation
  • Digital transformation
  • Systems integration
  • Website and application development
  • Managed commerce services
  • Marketing technology implementation
  • Performance optimisation
  • Analytics and reporting
  • Ongoing support and maintenance

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

  • Full name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Country
  • Information submitted through enquiry forms
  • Project requirements
  • Messages you send to us
  • Information supplied during workshops or consultations

Information Collected Automatically

When visiting our website we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral source
  • Date and time of visit
  • Session information
  • Cookies and similar technologies

Business Information

Where you request our services we may collect business information necessary to:

  • prepare quotations
  • prepare proposals
  • conduct discovery workshops
  • estimate project costs
  • plan implementations

3. How We Use Your Information

We use your personal information to:

  • respond to enquiries;
  • prepare proposals and quotations;
  • communicate regarding requested services;
  • schedule consultations and workshops;
  • provide professional services;
  • improve our website and user experience;
  • analyse website usage;
  • administer client relationships;
  • comply with legal obligations;
  • protect our legitimate business interests.

We will only process your information where we have a lawful basis to do so.

4. Marketing Communications

Where you have consented, we may send you information relating to:

  • industry insights;
  • company news;
  • webinars;
  • events;
  • service updates;
  • product announcements;
  • marketing communications.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may be used for:

  • website functionality;
  • analytics;
  • performance monitoring;
  • remembering preferences;
  • security.

You may disable cookies through your browser settings, although some functionality may be affected.

6. Analytics

We may use analytics services such as:

  • Google Analytics
  • Google Tag Manager
  • Microsoft Clarity
  • Search Console
  • other website analytics tools

These services help us understand website usage and improve the experience for visitors.

Analytics providers may collect information in accordance with their own privacy policies.

7. Third-Party Service Providers

To deliver our services we may engage trusted third-party providers including:

  • cloud hosting providers;
  • payment service providers;
  • CRM platforms;
  • marketing automation platforms;
  • email delivery providers;
  • video conferencing providers;
  • software vendors;
  • infrastructure providers.

These providers only receive the information necessary to perform their services and are expected to protect that information appropriately.

8. Sharing Your Information

We do not sell your personal information.

We may disclose information:

  • where required by law;
  • to professional advisers;
  • to contracted service providers;
  • during business restructuring;
  • where you have provided consent.

9. International Transfers

Where information is transferred outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable law.

10. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from:

  • unauthorised access;
  • alteration;
  • disclosure;
  • misuse;
  • accidental loss;
  • destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;
  • fulfil contractual obligations;
  • comply with legal requirements;
  • resolve disputes;
  • maintain business records.

Information that is no longer required is securely deleted or anonymised where reasonably practicable.

12. Your Rights

Subject to applicable law, you may request to:

  • access your personal information;
  • correct inaccurate information;
  • update your information;
  • request deletion of information where legally permissible;
  • object to certain processing activities;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the Information Regulator.

Requests may be submitted using the contact details below.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

Our website and services are intended for business users and are not directed at children under the age of 18.

We do not knowingly collect personal information from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

The most recent version will always be published on this website together with the effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

Swarm CaaS

Website: https://swarmcaas.com

Email: info@swarmdigital.co.za

17. Information Regulator (South Africa)

If you believe your personal information has not been handled in accordance with applicable legislation, you have the right to lodge a complaint with the Information Regulator (South Africa).

Website: https://inforegulator.org.za