Terms and Conditions

Effective Date: 29 July 2026

Welcome to Swarm CaaS (https://swarmcaas.com), a Commerce-as-a-Service offering provided by Nikivox (Pty) Ltd t/a Swarm Digital ("Swarm Digital", "we", "our", or "us").

These Terms and Conditions govern your use of this website and any enquiries, consultations, proposals, information, resources and services made available through it.

By accessing or using this website, you agree to these Terms and Conditions.

1. About Swarm CaaS

Swarm CaaS (Commerce-as-a-Service) is a specialist service offering provided by Swarm Digital.

We partner with organisations to plan, build, launch, optimise and continuously grow digital commerce operations through strategy, technology, integrations, marketing and ongoing support.

The information on this website is provided for general business purposes and does not constitute a binding commercial agreement.

2. Use of this Website

You agree to use this website only for lawful purposes and in a manner that does not:

• interfere with the operation of the website;
• compromise its security;
• infringe the rights of Swarm Digital or any third party;
• introduce malicious software or harmful code;
• attempt unauthorised access to any systems or data.

We reserve the right to restrict or terminate access where misuse is identified.

3. Services

Swarm CaaS provides consulting, implementation and managed commerce services that may include:

• Commerce strategy
• Discovery workshops
• Digital transformation consulting
• eCommerce platform implementation
• Website and application development
• Systems integration
• ERP, CRM and payment integrations
• UX and customer experience optimisation
• Performance marketing support
• Analytics and reporting
• Hosting and infrastructure management
• Continuous optimisation and support

The exact scope, deliverables, pricing and timelines are governed by separate proposals, quotations, Statements of Work (SOWs) or Master Services Agreements (MSAs).

Nothing contained on this website creates a contractual obligation to provide services.

4. Quotations and Proposals

Any quotation, proposal or estimate issued by Swarm Digital:

• is subject to formal acceptance;
• may have an expiry date;
• is based on the information supplied by the client;
• may be amended if project requirements change.

Unless otherwise agreed in writing, proposals do not constitute legally binding agreements until accepted by both parties.

5. Intellectual Property

All content published on this website, including but not limited to:

• text;
• graphics;
• branding;
• logos;
• diagrams;
• methodologies;
• frameworks;
• downloadable resources;
• software concepts;
• designs;
• documentation;

remains the intellectual property of Swarm Digital or its licensors.

No material may be copied, reproduced, distributed or commercially exploited without prior written permission.

6. Client Materials

Where clients provide information, branding, content or other materials for a project, they warrant that they have the necessary rights to use and supply those materials.

Ownership of client-supplied content remains with the client unless otherwise agreed in writing.

7. Third-Party Platforms

Projects may incorporate or integrate third-party products and services, including but not limited to:

• Shopify
• WooCommerce
• Microsoft
• Google
• AWS
• Payment gateways
• ERP systems
• CRM platforms
• Marketing automation platforms
• Analytics tools

Use of those services is subject to the respective provider's terms and conditions.

Swarm Digital is not responsible for the availability, performance or policies of third-party platforms.

8. Website Content

While every effort is made to ensure the information on this website is accurate and current, we do not guarantee that:

• all information is complete;
• information is always up to date;
• all content is free from errors.

The website may be updated, modified or removed without notice.

9. No Professional Advice

Content published on this website is intended as general business information.

It should not be relied upon as legal, financial, accounting or professional advice.

Independent professional advice should be obtained where appropriate.

10. Limitation of Liability

To the fullest extent permitted by law, Swarm Digital shall not be liable for any indirect, incidental, special or consequential damages arising from:

• use of this website;
• reliance on website content;
• interruption of website availability;
• third-party services;
• business interruption;
• loss of profits;
• loss of revenue;
• loss of data.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

11. Privacy

Any personal information submitted through this website will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.

12. Links to Other Websites

This website may contain links to third-party websites.

These links are provided for convenience only and do not imply endorsement.

Swarm Digital accepts no responsibility for the content or practices of external websites.

13. Confidentiality

Information exchanged during enquiries, workshops or proposal discussions may be treated as confidential where appropriate.

Specific confidentiality obligations are governed by executed Non-Disclosure Agreements (NDAs) or project agreements.

14. Changes to These Terms

We may amend these Terms and Conditions from time to time.

The latest version will always be published on this website.

Continued use of the website constitutes acceptance of any updates.

15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

16. Contact Us

For any questions relating to these Terms and Conditions, please contact:

Swarm CaaS

Website: https://swarmcaas.com

Email: info@swarmcaas.com